Hospitality Consulting
Transforming Teams / Elevating Service / Driving Results
With years of global experience in the hospitality industry, I provide tailored consulting services designed to help hotels, restaurants, and tourism businesses achieve excellence in sales performance and customer service across all departments.
My Approach
I believe exceptional hospitality begins with well-trained, motivated teams who understand the art of delivering outstanding guest experiences while driving business growth. My consulting services combine practical strategies, real-world insights, and customized training programs to deliver measurable results.
What I Offer
1. Sales Training for Hospitality Teams
Goal Increase revenue by equipping teams with effective sales techniques.
Focus Areas
- Upselling and cross-selling strategies for frontline staff.
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Effective communication for sales and reservations teams.
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B2B sales techniques for corporate and group bookings.
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Building strong client relationships to maximize repeat business.
2. Customer Service Excellence Training
- Tailored customer service training for front office, F&B, housekeeping, and back-of-house teams.
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Handling difficult situations and turning complaints into opportunities.
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The importance of personalization and creating memorable guest moments.
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Training on empathy, professionalism, and guest engagement.
Goal Deliver consistent, exceptional guest experiences.
Focus Areas
3. Department-Specific Consulting
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Front Office: Guest interaction, communication, and problem-solving.
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Food & Beverage: Upselling, service standards, and guest satisfaction.
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Housekeeping: Attention to detail, time management, and service excellence.
Sales & Reservations: Driving occupancy and maximizing revenue.
Goal Enhance performance and efficiency within specific teams.
Focus Areas
Why work with me?
With years of global experience in the hospitality industry, I provide tailored consulting services designed to help hotels, restaurants, and tourism businesses achieve excellence in sales performance and customer service across all departments.
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Global Experience: I have worked with some of the largest hotel brands and businesses worldwide.
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Proven Track Record: I combine real-world experience with actionable strategies that drive results.
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Customized Solutions: I tailor every program to address your unique needs and goals.
Let’s Transform Your Business Together
With years of global experience in the hospitality industry, I provide tailored consulting services designed to help hotels, restaurants, and tourism businesses achieve excellence in sales performance and customer service across all departments.